Commuters

Commuters can enjoy discounted travel from Pyrmont to City for only $3.30 with a Monorail Smart ‘touch & go’ card. Enjoy the comfort, safety and reliability of Monorail travel regardless of weather or traffic congestion, with services departing every 3 to 5 minutes from early to late.

A smarter way to travel

Monorail Smart is smart ticket technology that saves you time, is safe and reliable and also offers significant discounts for regular Monorail passengers.

Where to get it?
Simply buy Monorail Smart card or swap your old Metrocard at any Monorail station.

How does it work?
Monorail Smart uses technology, similar to Metrocard, but with new safer and more reliable electronic ticket technology that is rechargeable.

Easy to use, you simply touch your card to the Smart card turnstile reader – no need to even remove it from your wallet – a trip will be deducted and in a few seconds you will be on your way.

How much does it cost?
FREE when your trade in your Metrocard for Monorail Smart card, enabling you to transfer your existing trip balance.

Or you can take upgrade to a Monorail Smart card for the discounted price of $25, including 6 trips.

FARES
Monorail Smart trip recharges are 30% cheaper than the cost of a single standard trip.

How do I recharge?
Sydney Monorail staff will recharge your Monorail Smart at any station for $3.30 per trip, at your convenience. Note a recharge limit of 20 trips applies to all Smart recharge transactions.

Why register my Smart card?
By providing your contact details you register your Smart card and also protect your money in the case of your card being reported lost or stolen. You can also opt in to receive updates with special offers and promotions via our monthly e-newsletter Metro Message.

If you register your Monorail Smart card, we'll hold your personal information on a secure central system and link it to the serial number of your Monorail Smart card. You can update your details at any time via our online form.

Metro Transport Sydney is committed to protecting your personal information and is bound by the Privacy Act 1988 (Cth), to ensure we meet the highest standards of customer privacy. Read our privacy policy.

What happens if I don’t register my Smart card?
If you don’t want to provide your contact details when trading your old Metrocard across to Smart card, then you will be given a non-rechargeable Monorail Smart card. This card will transfer your existing trip balance from Metrocard to the Monorail Smart card, but no further trips can be added to this card.

Lost cards
If your card is lost or stolen, let us know as soon as possible via our online form, or phone and we can deactivate your card so no one can use your trips. We can then replace your card with a new Smart card with exactly the same trip value on it for a small admin fee ($10).

So what has happened to Metrocard and TNT cards?
Monorail Smart has now replaced the previous Metrocard and TNT cards, so these two cards will no longer be sold or recharged.

Additionally note all Metrocard and TNT card trips have now expired and are no longer valid for travel on the Monorail. Metrocard and TNT card trips expired on the 9 September 2012, which was 12 months from Monorail Smart launch. As Metrocard and TNT card trip balances have now expired they can no longer be transferred to a new Monorail Smart card.

How long are Monorail Smart card rides valid for if you are closing?
As the Monorail will continue to operate up to and including the 30 June 2013, you can continue to use your Smart card and existing trip balance up to and including the closure date.

Monorail Smart passengers will be kept up-to-date via ongoing communication and our Metro Message e-newsletter. Register here to receive Metro Message and ongoing upates from us. 

Monorail Smart Terms and conditions

1. Monorail Smart card is a non-transferrable, personal card for use by the card holder only.
2. The cardholder must provide personal details such as name and contact details to activate and register their Monorail Smart card.
3. Sydney Monorail will deduct one trip from the Smart card every time that the card is touched to the turnstile at the start of travel on the Monorail. Smart cards may go into a negative balance due to network faults when cardholder balances are low. If a card goes into negative balance, cardholders will be required to top up their card before their next journey.
4. Sydney Monorail reserves the right to impose a recharge limit of 20 trips to all Smart card recharges.
5. All Smart card trips expire on 30 June 2013 (inclusive).
6. Sydney Monorail reserves the right to impose a trip limit on card balances as outlined below. Smart card balances above the trip limits listed below will be locked and therefore unable to recharge. Once Smart card balances fall below trip limits, cardholders will be permitted to recharge their cards.

   Trip limit period	Trip limit applied for the period
   1 July 2012 – 31 December 2012	200
   1 January – 31 March 2013	120
   1 – 30 April 2013	60
   1 – 31 May 2013	40
   1 June 2013	20

7. In the event of a card being lost or stolen, Sydney Monorail will replace registered Monorail Smart cards for a $10 admin fee. Cards will be replaced with the number of trips calculated from the time that the loss is reported.
8. Monorail Smart cards remain the property of Sydney Monorail and the card must be produced for inspection or surrendered when requested to do so by authorised Sydney Monorail representative.
9. Sydney Monorail reserves the right to cap recharges block, cancel or retain cards due to operational changes or cardholder violations of Smart card terms and conditions.
10. Sydney Monorail may change these terms and conditions at its discretion. Updated terms and conditions will be published on www.monorail.com.au. Sydney Monorail will use its best efforts to advertise these changes to further changes to these terms and conditions before they commence.