MTS Holding Company is committed to providing you with the best possible customer service experience and protecting your personal information. MTS Holding Company is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
We will only collect personal information that is relevant and necessary for our functions and activities. We collect and store personal information that you, our contractors or business partners provide to us. Personal information collected by Metro Transport Sydney general comprises name, address, contact details (such as phone, fax and email), certain financial information (such as credit card details or bank account details).
When you visit our website, our server makes a record of your visit and logs the following information for statistical purposes only:• The user’s server address
Your email address is recorded if you send us an email, however, we will not use your email address other than for the purpose for which you provided it. Email messages may be monitored for system troubleshooting and maintenance purposes.
Our use of your personal information will depend on whether you have a ‘registered’ Smart card holder or whether you obtain an ‘unregistered’ Smart Card.
If you obtain an unregistered Smart Card or a non-rechargeable Smart Card – your details will be retained as follows:• Retention of personal information – not retained
At times, while using Sydney Monorail and Metro Light Rail networks, you may be video recorded by way of CCTV. MTS Holding Company makes these recordings to assist with ensuring the safety of passengers, staff and business partners to ensure the security of the Sydney Monorail and Metro Light Rail networks.
In order to perform our functions and activities, we may be required to disclose your personal information to third parties such as:• Your bank or financial institution
We take reasonable steps to ensure that your personal information is stored accurately. Please contact us if you believe the personal information we hold about you is not complete or up to date. (See contacting us below).
We will protect the personal information we hold against loss, unauthorised access, use modification and disclosure. We have a range of physical and technological procedures in place to provide a secure environment.
The website contains links to external websites. MTS Holding Company is not responsible for the privacy or security practices or the content of those websites.
If you have any queries about our privacy and security practices, please contact us by any of the following means during business hours Monday to Friday.
MTS Holding Company
190 Pyrmont Street
Pyrmont NSW 2000
Ph: 02 8584 5250